Terms & Conditions

TERMS & CONDITIONS – DELIVERY OF GOODS

Delivery charges stated on this website are for Monday to Friday deliveries to postal addresses in mainland England, Scotland or Wales. If you are from the Scottish Highlands and Islands, non mainland UK, Northern Ireland, Republic of Ireland, Channel Islands or Overseas please contact us before placing your order and we will advise on the additional expected delivery time,  postage and packaging costs.  Great Value Boxes and Box Sets can only be delivered to UK Mainland.

All orders are delivered either by Royal Mail, ParcelForce or Courier, Monday to Friday, usually between 7.30am and 5.30pm (excluding Bank Holidays). Please ensure you supply us with a delivery address (on the first checkout page) where the parcel can be signed for, it will not be left without a signature.  Multiple attempts to deliver may incur a surcharge.  If, after two attempts, the delivery/courier company are still unable to deliver a parcel due to nobody being available at the recipient’s address (or a neighbour) to sign for the delivery, they will return the parcel to the area depot from which it must be collected by the recipient.  The ‘calling card’ left by the delivery company plus two forms of ID – one photo ID, one utility bill/bank or credit card statement – will be required in order to collect the parcel, there may be paperwork required to produce which will be emailed by Dress in a Box.  If the parcel is still not collected after a period of time it will be returned to us, and an additional charge of £15.90 will be passed to the customer.  We do not accept additional charges which are levied due to non-delivery.

Please note that couriers cannot enter large buildings to find people in departments.  If you wish us to deliver to your work address and the premises is large it can only be left with a main reception/security gate/goods inwards or similar.  With deliveries of hand made and great value boxes, we advise the delivery time on the day or delivery – this is generated by the delivery company.  It is your responsibility to advise the receiver (if not you) that a delivery is  coming, and to ensure the courier can make this delivery. You must also retrieve your parcel as soon as possible after delivery to check it is correct and undamaged.

Timed (eg. by 9am/1pm) and Saturday deliveries are available but carry an additional charge.  If you require this service, please give us a call before placing your order so we can advise you of the services available and the costs involved.

Deliveries cannot be made to a parcel drop box.

It may take longer to deliver to some areas of the UK mainland – certain areas of Scotland for example.  We may not be able to advise you about this until the box has reached the delivery depot.

Deliveries to non UK mainland addresses will add to the lead time for hand made boxes so please allow plenty of time when ordering.

It is not possible to guarantee a delivery on any particular day.  We do try to be as helpful and accommodating as possible, but the delivery is carried out by a reputable, UK wide third party and we cannot be held responsible if delays occur or their service falls short of expectations.  nb. We rarely have issues but this can happen.

Once a box has been despatched, the delivery address cannot be changed.

Goods are despatched, and delivered Monday to Friday only.

We cannot be held responsible for delays to deliveries which are beyond our control, this particularly applies if delivery is to an address that is difficult to locate.  If you know your address is often difficult to find, especially if a Sat Nav regularly takes drivers to the wrong place, please give us a much information as you can to pass onto the delivery company.  If necessary please call us or send a separate email.

When you order a box, it is your responsibility to ensure it can be received and signed for in time for your departure – this is particularly important in the case of urgent orders.  We inform you of the progress of your order, but will not accept responsibility for the delivery company not being able to deliver your goods on time, due to problems at the delivery address.

It is your responsibility to order the correct sized box.

Box Sets and Great Value Boxes will usually be despatched within 14 days of receiving your order.  If a Box Set or Great Value Box is required urgently (before 14 days) please contact us before placing your order. We will check if an urgent despatch is possible.  An additional charge for ‘Express Delivery’ is usually payable and you will be advised at the time of enquiry.

DAMAGE IN TRANSIT

Any damage to parcels received must be reported to both the courier driver at the time of delivery (if possible, please write the word ‘Damaged’ as well as your signature on the signature box) and Dress in a Box, initially by telephone then by email stating the nature of the damage and photos if possible, immediately.

CONTACT TELEPHONE NUMBER

Please supply a telephone number – preferably a mobile – so we can contact you regarding your order. It may be necessary to speak to you about your order and we will use the number to advise the delivery time of your box on the day of delivery.  We cannot be held responsible for errors with orders or problems with delivery if we cannot contact you on the number provided.  The number provided WILL NOT be used for any other purposes.

HAND MADE TRAVEL AND HAND MADE STORAGE BOXES

Boxes are hand finished in the design/colour of your choice and some may take 21 to 28 days to complete. The swatches on the Design Choices page and product pages are to show the designs available.  Please bear in mind that colours do not reproduce well on all monitors and the process of photography may change the look of a colour.  If the colour or shade of colour is of importance please call us on 01639 700994 to discuss your requirements. It is important, when placing your order, that you allow sufficient time for your choice of design to be produced.  As soon as a box is purchased from us and we have received payment, this is non-refundable; even if you decide to cancel your order before your box is delivered. If a Travel Box is required urgently (within 21 days), please call us to check production schedules, we can always supply a box at short notice but we will need to agree a design choice with you. If you are not concerned about the design of your box, please select ‘No Preference’ or ‘It’s urgent, something neutral’ as a design choice, we will select a design which can be made available in time for urgent deliveries.

We ask you to tell us the ‘date required by’ so we know if we have extra time to produce your box should we run into any production, supply or delivery issues.

There is a finished size tolerance of +/- 1cm.

CALLIGRAPHY

If you wish your hand made box to be personalised, this will add up to 14 days to the lead time for your box. The lettering, an image is shown with the products, is hand written, in an ‘Old English’ style, centrally on the inside of the lid of the box.   Please ensure you complete the order form for calligraphy, correctly capitalised, check all spellings and dates.  When we receive an order for calligraphy we will confirm your requirement back to you and you must advise us, as soon as you receive our email, if it is correct or make any changes at that time.  Once a calligraphy order has been confirmed, it cannot be changed.

WHAT IS SUPPLIED?

Hand Made Travel Boxes are finished with a colour co-ordinated, satin cord carrying handle.  Hand Made Storage Boxes are finished with a lace trim around the rim inside and a colour co-ordinated satin ribbon bow on the lid.  Box Sets are supplied with the accessories as described on the ‘Shop’ screen.  All boxes are supplied with plenty of sheets of acid free tissue paper for packing.  Any other items pictured with a box are NOT included.

PACKING SOLUTIONS

These items are usually sent, second class via Royal Mail ‘Signed For’ within 14 days of ordering (this may be longer during busy times and you will be advised). If an item is required urgently please contact us directly for information on how to achieve a speedier delivery, a supplementary charge will usually apply.

OVERSEAS BUYERS – INCO TERMS

Please note, all goods to overseas destinations are sold on a DAP basis.  This means the buyer is responsible for import clearance and any applicable fees or import duties which may be imposed by your Border Customs.  Any such charges are beyond our control, and we suggest you contact your own Customs if you would like more advice.

YOUR RIGHT TO CANCEL

In the unlikely event that you are unhappy with your purchase or change your mind and the goods purchased from us are not personalised or bought from any hand made range (this includes boxes and shoe bags), under the Consumer Contract Regulations – June 2014, you have the right to return them, at your own cost.  You must inform us immediately, by email, that you wish to return the item.  It is your responsibility to arrange the return, using a tracked service, to be received by us within 10 days of the item being received by you.  You must provide us with consignment information when you return the box.  Once the item has been received, in perfect, resaleable condition and in its original packaging, we will action a full refund of the purchase price of the product only (original p&p costs are not refundable).

RETURNS

Returns of Hand Made boxes, the cost of which will be paid by Dress in a Box, will ONLY be accepted under the following circumstances:-

  • The goods have been damaged in transit and reported according to our Terms and Conditions

  • The box(es) received are not as described on our website

  • The box(es) received are not as agreed between Dress in a Box and customer on the order

OUR RIGHT TO CANCEL

Dress in a Box reserves the right to cancel, and refund, any order if it is considered that we will not be able to meet our usual high standard of service.  An email will be sent to the customer will be sent, advising the cancellation, as soon as the refund has been actioned.