Our delivery and charges information is shown at the bottom of each product in our ‘shop’ section.
Our products are delivered Monday to Friday only. Saturday and ‘timed’ deliveries are available at an additional cost. Please contact us before ordering if you require information on these charges.
All our products must be signed for on delivery.
Packing Solutions are despatched via Royal Mail ‘Signed For’ service. When the goods are on their way we will advise the unique parcel number.
Box Sets are delivered by ParcelForce and on the day of despatch we will advise the tracking number so you can see the progress of your delivery.
Boxes in our hand made range and Value Travel Boxes are delivered by courier. One the day of delivery, we advise the expected one hour delivery time slot either by text or landline. Therefore, it is important that the number you provide with your shipping address is a number that is regularly used so the information is received in good time to ensure somebody is available to sign for the delivery.
Products in our hand made range have a carriage charge of £8.90 added for up to 4 boxes to be delivered in one consignment (ie. delivered on the same day to the same address). Unlike some suppliers, we do not offer a ‘fast track’ service at an additional cost, but we despatch boxes as soon as possible depending on availability – this is why we ask you to supply a ‘date required by’, we use this information to plan production.
LEADTIMES AND DESPATCH
Some designs/sizes in our hand made range may take up to 28 days to produce and deliver – please call us to discuss if you are concerned about delivery of your box. Box Sets and Value Boxes are usually despatched within 14 days. Hand made Packing Solutions can take up to 21 days to produce and deliver. All other packing solutions are usually despatched within 14 days – please note, Packing Solutions are often despatched under separate cover and will not arrive with any box ordered, we will advise on receipt of your order.